Tickets

1. These Regulations set out the rules under which ticket sales agreements will be made and performed and the rules of participation of the audience in events organised by the Krakow Opera in Krakow that are performed during the SARS-CoV-2 pandemic in Poland, in accordance with the applicable laws and the relevant guidelines issued by the Ministry of Culture and National Heritage and the Chief Sanitary Inspector.

2. Ticket sales and booking for performances, concerts, and other events at the Krakow Opera begin on the day of publication of the repertoire on the official Krakow Opera website (with the exception of opening of an artistic season).

3. The Krakow Opera may set a ticket sale and booking date for a specific event different from the one resulting from the rule presented in Article 2.2. Information to this effect shall always be posted on the official Krakow Opera internet site in the “Repertoire” / “What’s On” section.

4. The ticket sales rules regarding events held at the Krakow Opera by third party entities (entitled “outside events” on the website) will be as specified each time by a given event's organiser. These Regulations do not apply to any outside events. The Opera is not the organiser of the “outside events” and does not take responsibility for their course.

1. Ticket prices for performances at the Krakow Opera are specified in the Price List for a given artistic season, attached as Appendix No. 1 to these Regulations. The Opera may set additional prices for events that are not specified in the Price List. The ticket prices for specific events shall be presented on the official Krakow Opera website in the “Tickets” section, in the “Pricelist” tab. https://opera.krakow.pl/en/pricelist.

2. The prices are shown in gross amounts, i.e. including 8% VAT (performances, concerts, etc.) or 23% VAT (meetings, educational workshops, etc.).

1. Purchased tickets and invitations are subject to verification at the entrance of the auditorium according to the number of seats presented on the ticket.

2. Verification is carried out once, which means that it is not possible to use the same ticket (and in the case of an on-line ticket, the same code) again, by another person, even if the ticket / invitation is issued for more than one seat.

1. Individual tickets (for up to 10 seats per event) are sold for performances from the Krakow Opera’s repertoire offer as well as for special events (premières, guest performances staged at the Opera’s invitation, festival events, etc.).

2. The sale of individual tickets is conducted as follows:
a) on-line sales,
b) direct sales at the Krakow Opera Box Office,
c) sales based on booking.

3. Tickets with a 10% discount from the prices included in the Krakow Opera’s Price List may be bought by:
a) persons who have such a right under agreements with the Krakow Opera, provided that such right must be demonstrated;
b) disabled persons upon the presentation of a valid ID and a certificate of disability.

4. Assistant of a person with group I disability is entitled to one ticket at the price of PLN 1.

1. Group tickets are sold in numbers of more than 10 seats and with a 10% discount in relation to the Krakow Opera Price List for performances / concerts, of which the Krakow Opera is the organiser (with the exception of premiers, special events and performances in category C and D).

2. The sale of group tickets is conducted as follows:
a) direct sales at the Krakow Opera Box Office,
b) sales based on booking.

3. School groups are entitled to one ticket at the price of PLN 1 for the chaperone (1 chaperone per 10 individuals).

4. The Krakow Opera reserves the right to limit the maximum number of group tickets that may be bought by one person for specific performances. Information regarding this limitation shall be posted on the official Krakow Opera site in the “Repertoire” tab of the specific performance.

1. On-line sales are for individual purchases (up to 10 tickets) and are carried out on www.opera.krakow.pl, through the “Repertoire” tab and the “Buy Ticket” icon. The “Buy Ticket” icon appears next to the specific performance / concert only during ongoing on-line ticket sales for that event and only if tickets are available.

2. On-line sales begin on the day of publication of the repertoire on the official Krakow Opera internet site, subject to provision in Article 1.2.

3. Online sales do not apply to morning performances (for children and youth) held at the Krakow Opera on business days.

4. Terms and Conditions of on-line ticket sales are presented in the Ticket Sales and Booking Regulations for Productions Held in the Krakow Opera, available on the site https://opera.krakow.pl/en/tickets.

1. Direct sales are carried out at the Krakow Opera Box Office at the address ul. Lubicz 48:
– Monday to Saturday between 10:00 am - 7:00 pm,
– on Sundays and holidays - two hours before the evening performance (on the days the Krakow Opera is staging performances).

2. On the day of the evening performance of the Krakow Opera, the sale of tickets to other Opera’s performances (except for the performance referred to above), closes one hour before its beginning.

3. In the event that the Krakow Opera Box Office hours are changed, the information will always be posted as a separate announcement on the official Krakow Opera website and in the Opera building.

4. Payment for tickets purchased at the Opera Box Office can be made in cash or by payment /credit card. We recommend card payments.

1. Tickets may be booked in person or by phone:
a) at the Ticket Sales Department (Biuro Organizacji Widowni) at ul. Lubicz 48:
– Monday - Friday between 8:00 am - 3:00 pm
– Tel. (+48) 12 296 62 62, 12 296 62 63.
b) at the Krakow Opera Box Office at ul. Lubicz 48:
– Monday to Saturday between 10:00 am - 7:00 pm,
– on Sundays and public holidays 2 hours before an evening performance, provided that bookings will be closed one hour before a given performance begins.
– Tel. (+48) 12 296 62 60, 12 296 62 61.

2. The booked individual tickets should be paid for by the date specified by the person accepting the booking. The booking of tickets that have not been paid for by the set deadline expires automatically.

3. Payment for booked tickets may be carried out:
a) at the Krakow Opera Box Office – by payment / credit card,
b) by bank transfer to Krakow Opera’s bank account No. 46 1020 2892 0000 5902 0564 8078 (BANK PKO BP SA) with an indication in the transfer title of: the name of the institution/name and surname of the person who made the booking, production title and date of the performance. Payment by bank transfer must be made at least three business days prior to the booking expiry date (and shall be deemed received on the date the transfer is credited).
Payments in foreign currencies are booked according to the exchange rate on the given date.

4. The booking of individual tickets is finished on the day preceding the performance, and of group tickets – 5 business days prior to the date of the event.

5. Any questions regarding the purchase or booking of tickets can be sent by email to the following email addresses: bilety@opera.krakow.pl or tickets@opera.krakow.pl. The Krakow Opera shall respond to the emails within 3 business days.

1. Tickets paid by bank transfers are issued at the Krakow Opera Box Office during the Box Office’s working hours, three business days after the payment, and 30 minutes before the beginning of the performance at the latest.

2. In the case of tickets purchased online, if you are unable to print out your electronic ticket or present it on your mobile device, the Box Office will print out your online ticket with the QR code, subject to the following:
a) the received electronic ticket must be sent to the following email address: kasa@opera.krakow.pl, and you must present the number of the transaction upon receipt;
b) for events held at the Krakow Opera’s venue, an employee of the Opera’s Box Office will be able to print out your ticket no later than 45 minutes before the performance;
c) for events held outside of the Krakow Opera’s venue, an employee of the Box Office will be able to print out your ticket no later than one day before the event date.

3. The Krakow Opera will be released from any liability in the event that you provide a third party with details that will authorise such person to collect your ticket. The invoice for the purchased tickets can be obtained at the Krakow Opera Box Office following the payment and providing billing data (for companies – correct name and the tax reg. no. (NIP)). Pursuant to Article 28.5 of the Act on amendments to the VAT Act and certain other Acts of Parliament of 4 July 2019 (Dz. U.[Journal of Laws] item 1520), a request for an invoice must be notified to Opera Office Box personnel before a buy is started. The invoice can be issued no later than on 15th day of the month following the month in which the purchase was made.

4. Upon spectator’s request, a ticket may be rewritten as an invitation. The purchased ticket remains in the settlement records of the Krakow Opera Box Office. The price for a single invitation is PLN 5.

1. Subscription is a form of permanent booking for the Krakow Opera’s playbill productions for designated days of the week of at least 10 seats for each day of the week covered with the booking.

2. Subscription is binding on the basis of a subscription agreement concluded with the Opera which sets the conditions of booking and mutual obligations of the parties. Subscription agreements shall be concluded in August and September for a specific artistic season.

3. Mode of concluding and accounting the subscription agreement:
a) The Subscriber specifies in writing the requested number of performances, seats and booking dates.
b) After verification of possibilities by the Opera and determining the final scope of the booking, the Parties conclude a subscription agreement.
c) The Subscriber is issued by the Krakow Opera with a subscription card which serves as an admission ticket.
d) The Krakow Opera shall issue an invoice to the Subscriber after each month of the agreement.

4. The Opera reserves the right to limit the number of seats available in subscription purchase.

5. The Subscriber has the right to decrease the number of purchased tickets in a particular month by up to 20%, provided that such resignation is performed in writing, within no less than 7 business days prior to the performance date (e-mail: bilety@opera.krakow.pl). If such resignation is not reported, the Opera shall issue an invoice as for used subscription tickets.

6. Loss of a subscription card must be immediately reported to the following email address: bilety@opera.krakow.pl. A duplicate may only be issued if the above form is adhered to.

1. Entry passes are a separate category of tickets sold at the preferential price. They are available for specific audience groups (“staff entry passes”) or kinds of events (“audience entry passes”).

2. “Staff entry passes” are sold to employed and retired employees of the Krakow Opera for Opera’s playbill productions (with the exception of premières and special events), for indicated seats and within a specified allotment (24 entry passes to the Main Stage auditorium, 6 to the Chamber Stage/Opera Studio/Mezzanine auditorium). Each employee can purchase a maximum of 2 entry passes per one title. The number of “staff entry passes” in an allotment can change.

3. The prices for “staff entry passes” for a specific season as well as the prices for “audience entry passes” (including Open Day, Theatre Night) for specific events are always set by the Krakow Opera Management.

1. The purchased tickets may be refunded only in case of performance cancellation by the Krakow Opera, based on the ticket with legible identification details and with a fiscal cash register receipt or a VAT invoice attached.

2. Ticket refunds, in the situation referred to in Article 12.1, shall be accepted at the Krakow Opera Box Office at ul. Lubicz 48, within the date set by the Opera. The information regarding the set date shall always be posted at www.opera.krakow.pl.

3. In the case of tickets purchased on-line, the Krakow Opera will, within 14 days of the date on which the circumstances referred to in Article 12.1 are announced, make a refund of your payment to the bank account indicated by you in your order, or will notify you of refusal to make a refund of your payment and the reasons for such refusal by e-mail to your e-mail address.

4. The Krakow Opera Box Office does not exchange tickets.

5. Any complaints shall be handled by the Ticket Sales Department (Dział Organizacji Widowni), e-mail: bilety@opera.krakow.pl, tickets@opera.krakow.pl; tel. (+48) 12 296 62 62, (+48) 12 296 62 63.

1. After the start of the performance, latecomers shall not be allowed into the auditorium until the next interval. In the case of performances that do not have intervals, the delay prohibits the spectator from participating in the performance. In the described situations, the spectator does not have a right to a refund for purchased tickets.

2. The Krakow Opera does not have allocated parking spaces for the audience.

3. Before entering the auditorium, the audience must make use of the cloakroom in order to leave any coats or bags.

4. During the performance the use of mobile phones, cameras, video cameras and voice recorders, as well as any food or drink, is prohibited.

5. Spectators shall abide by rules of social conduct applicable in public places, specifically, they shall not interrupt the performance and disturb other spectators who are watching the spectacle.

6. Smoking (including e-cigarettes) is prohibited throughout the entire Krakow Opera building.

7. When buying tickets to a Krakow Opera performance, the age of a child should be taken into account.

8. Each spectator, regardless of their age, must hold a ticket for family performances and performances for children.

9. For a performance with an age limit, when the age limit is not observed, the Krakow Opera reserves the right to request a proof of a child’s age and, if justified, to refuse the child to attend the performance. In such a case, the spectator does not have a right to a refund for purchased tickets. Information about age limit shall always be posted on the official Krakow Opera website in the “Repertoire” / “What’s On” section.

10. The Krakow Opera, following the decision of its management, may grant a person or a group of people a right to purchase tickets in a special price which is specified in Appendix 1 to these Regulations.

11. Winners of the competitions organised by the Krakow Opera may attend a performance/concert as a prize awarded by the Opera.
Information about the competitions organised by the Krakow Opera are posted on Facebook (the Krakow Opera fanpage) and/or the Opera website.

12. Any person who enters the premises of the Opera must comply with fire regulations and the Opera’s rules, as well as follow instructions given in this respect by auditorium staff members.

13. For safety reasons, the Opera reserves the right to deny the Spectator entrance to the Opera building or ask them to leave while the performance is being staged. This also applies when the Spectator is aggressive or interrupts the Performance or disturbs other spectators who are watching the spectacle, as well as when it is suspected that the Spectator is under the influence of alcohol or drugs or that they carry a weapon with them or possess other objects that may pose threat to other audience members. In such a case, the ticket will be neither refunded nor exchanged for another. 

14. Should the circumstances referred to in Clause 13 occur, and the Spectator who has breached the rules refuses to leave the Opera building, the auditorium staff members may call competent authorities to take proper measures. 

15. If the Performance is interrupted through the fault of the Spectator failing to observe the rules or where other losses arising from such interruption are inflicted on the Opera or other persons attending the Performance, the related costs shall be borne by the Spectator.

16. Formal dress code during spectacles and other performances staged in the Opera is recommended.

1. The Opera facilities are free of architectural barriers and are disabled-friendly.

2. The auditorium of the Main Stage of the Krakow Opera has two seats for persons in wheelchairs, whereas the Chamber Hall/Opera Studio has no such seats.

3. For drivers of vehicles transporting disabled persons, there is a possibility of driving up to and stopping at the square in front of the Krakow Opera building (on the side of the administration building), for the period of time during which the disabled persons exit the vehicle. The request to do so should be placed with Ticket Sales Department personnel while making a booking or while purchasing tickets at the Krakow Opera Box Office.

4. The Krakow Opera does not have allocated parking spaces for the disabled. The nearest allocated parking spaces for disabled persons (so-called ‘envelopes’ marked on the ground) are located at ul. Topolowa and ul. Iwony Borowickiej in the paid parking section (pursuant to the resolution LXXXIX/2177/17 of the Krakow City Council dating 22 November 2017. (Dz. Urz. Woj. Małopolskiego [Official Journal of the Kraków Province] of 2017, item 8013), a parking permit for the disabled authorizes free parking on the specifically separated and indicated parking spaces for those persons).

5. The Krakow Opera can provide an assistant who, on the day of the event, will get the disabled person from a bus or tram stop near to the theatre. Such request should be placed with Ticket Sales Department personnel while making a booking (by telephone or directly), or while purchasing tickets at the Krakow Opera Box Office, no later than 3 business days before the events.

6. Persons with sight impairment may enter the auditorium of the Opera with a guide dog/assistant dog, after first agreeing such arrangement with the Ticket Sales Department.

1. When at the place of an event and when moving in the building, spectators should adhere to applicable regulations and, in particular, should move while keeping social distance and stay at a safe distance from each other, in accordance with the law and with applicable guidelines issued by the Ministry of Health and the Chief Sanitary Inspector. The obligation to keep social distance does not apply to persons living together and carers of disable persons.

2. Persons under quarantine, under epidemiological supervision and having signs of infection (fever, cough, breathing problems) are prohibited from entering the place of an event.

3. Each of the spectators must wear a face mask or face shield that covers their mouth and nose and disinfect their hands when entering the Theatre or the place of an event. Hand sanitizers will be provided by the organiser.

4. The obligation to cover mouth and nose does not apply in cases set out by applicable regulations. In such a case, the spectator must take a seat other than the one shown on the ticket, as indicated by Audience Attendants. If the spectator refuses to comply, the Theatre has the right not to let the spectator in. In such a situation, the spectator is not entitled to any refund for the ticket price.

5. Children below 13 years of age may enter the Theatre only with a person having parental authority, a legal guardian or another adult person.

6. Crowding around doors, in passages and hallways must be avoided.

7. Covering nose and mouth is mandatory and a condition of admission to an event. All spectators must cover their mouths and noses with a face mask or face shield as long as they are in the Theatre or during an event (from when they enter the building, during the event and until they leave the building).

8. A person may uncover their mouth and nose if they need to be identified.

9. When coughing or sneezing, one should cover their mouth and nose with a bent elbow or a tissue, which must be immediately thrown into a bin, and carefully wash their hands or disinfect them with an alcohol hand sanitizer.

10. For events organised in the Theatre at ul. Lubicz 48, an auditorium will be opened for the spectators in accordance with the law and with applicable guidelines issued by the Chief Sanitary Inspector and the Minister of Culture and National Heritage. Tickets will be sold while ensuring an unoccupied seat between spectators. For open-air performances, the spectators must take seats while keeping the required social distance, i.e. at least 1.5 meters, to any other persons, in places shown on tickets or as instructed by Audience Attendants.

11. After an event in the Opera building at ul. Lubicz 48 is ended, two separate exists may be opened for the audience (to ul. Lubicz 48). Spectators will be entering and leaving via designated routes and guided by Audience Attendants.

12. Lifts may only be used by person with special needs, elderly, pregnant women and parents with children. When using a lift, the limits of persons allowed inside at the same time must be adhered to (specified in announcements put on the door).

13. A spectator who is to participate in an event must declare that during the last 14 days prior to the event:
a) they were not diagnosed as persons infected with SARS–CoV–2 virus;
b) they were not ordered to be in quarantine or epidemiological supervision as persons suspected of being infected with SARS–CoV–2 virus;
c) they had no direct contact with any person in a situation described in point 1 or 2 above;
d) they had not symptoms such as fever, cough, breathing problems, muscle pain, loss of small and taste.

14. All participants in an event must provide such declaration about their health status on the date of the event and hand it over to Audience Attendants when entering the Theatre. A declaration can be printed from here: https://www.opera.krakow.pl/pl/bilety/rezerwacja-i-sprzedaz and signed or taken and signed at the entrance to the Theatre.

15. A person may enter the Theatre and participate in an event only after:
a) handing over a signed health status statement to an Audience Attendant;
b) showing a valid ticket to the event; and
c) only in a face mask or a face shield that covers mouth and nose.
If any of the above requirements is not met, Audience Attendants may refuse admittance to the event. In such a situation, the spectator is not entitled to any refund for the ticket price.

1. The controller of the personal data provided by you in the sales and booking processes is the Krakow Opera in Krakow, 31-512 Krakow, ul. Lubicz 48.

2. Personal data will be processed for the purpose of bookings, ticket sales and the necessary contact with the Buyer pursuant to Article 6(1)(c) (compliance with a legal obligation resting on the controller) and Article 6(1)(a) (Buyer’s consent). The compliance with the aforementioned Articles will be supervised by an independent data protection officer, dedicated for that purpose, who can be contacted through the email address odo@opera.krakow.pl or by sending correspondence to the Krakow Opera.

3. Your personal data provided during booking and ticket purchase will be stored and processed by the Krakow Opera throughout the time of executing the order and no longer than one year.

4. The recipients of your data may include (in addition to the Krakow Opera employees) IT service providers and authorised institutions and authorities in accordance with applicable laws and regulations.

5. Your personal data will not be transferred to any third countries or international organisations.

6. You have the right to request the Data Controller to access your personal data, have it corrected, removed or limit its processing, as well as the right to file a complaint about data processing, the right to data portability and and the right to lodge a complaint with a supervisory authority (President of the Office for Personal Data Protection).

7. You agree to allow the Krakow Opera to perform any legal operations on your personal data to any extent necessary for carrying out objectives of personal data processing, as presented in the Regulations. In particular, the Krakow Opera is authorised to fix, store and remove your personal data.

8. You have the right to freely and gratuitously access your personal data at any moment, the right to its modification, as well as the right to demand cease of its processing and its removal, relocation or filing an objection against its processing.

9. Automated decision-making, including profiling, will not be performed on the basis of your data.

10. For details on data processing go to the Krakow Opera website: https://opera.krakow.pl/en/privacy-policy.

11. You provide your personal data during the ticket sales process and in the declaration referred to in Article 15.12 of these Regulations entirely at your own discretion and if you provide them, the Theatre will store and process the date you have indicated for the purposes of execution of your order, establishment of necessary contact with you, in order to sell tickets, and in order to transfer, upon the request of competent sanitary services, the data that are required for the purposes of epidemiological investigation in accordance with applicable laws and regulations concerning SARS–CoV–2 prevention, stoppage and elimination.

12. Personal data may be transferred to a third party in accordance with generally applicable laws and regulations and upon request of sanitary services, and in particular to the County Sanitary Inspector, to the extent necessary for the purposes of epidemiological investigation, in accordance with applicable laws and regulations concerning SARS–CoV–2 prevention, stoppage and elimination.

1. In special cases, when the Krakow Opera’s business requires providing presentation of its achievements to specific persons or institutions, and to the extent resulting from sponsorship, patronage, cooperation or subscription agreements concluded by the Krakow Opera for a particular season, the Krakow Opera reserves the right to limit, to the extent necessary, the sales of tickets for a given performance.

2. The Krakow Opera reserves the right to limit the sale and booking of tickets for the benefit of private individuals and / or organisational units. Information about any limitations shall always be posted on the internet site www.opera.krakow.pl, in the “Repertoire” tab, next to the performance title.

3. In case of adverse weather conditions the Krakow Opera reserves the right to reschedule/relocate or cancel open-air performances. In every such instance the Krakow Opera will publish notifications regarding the above changes on www.opera.krakow.pl on the dates the relevant events take place. In the event that a performance is relocated, the Spectator, who shall purchase a ticket in any of the sectors guaranteed to be replaced, ensures for themselves the possibility of viewing the specific performance, no matter its location.

4. A spectator who is participating in an event, gives consent to free recording of their image (photographs, video) when they are in the Theatre (this consent covers the use of their image in marketing materials of the Theatre).

5. Any amendments to these Regulations will be announced on the Krakow Opera website on an ongoing basis.

CATEGORY A: “The Gypsy Baron,” “Carmen,” “Carmina Burana,” “La Bohème,” “The Barber of Sevilla,” “Don Pasquale,” “The Nutcracker,” “Countess Maritza,” “Candide,” “Madame Butterfly,” “The Love for Three Oranges,” “A Midsummer Night's Dream,” “The Haunted Manor,” “Tosca,” “Traviata,” “The Turk in Italy,” “The Marriage of Figaro,” “The Bat”;

CATEGORY B: “Ariadne on Naxos”, “Emotions”, “Joan of Arc at the Stake”, “Cinderella”, “Norma”, “The Tales of Hoffmann,” “Orpheus and Eurydice”, “Gianni Schicchi”/”Pagliacci”, “Requiem”, “Tannhäuser”;

CATEGORY C: midday performances;

CATEGORY D: performances for children and educational events: “Music and Magic,”** “Ongaku: The Three Stones,”***“Opera B/O,” “Mr. Tralaliński,” Ballet Studio Show;

CATEGORY E: “Teresica – Una Pasión”*;

CATEGORY S: special events, premieres etc.

* Chamber Stage / Opera Studio
** for the performance entitled “Music and Magic” seating available only in the Amphitheatre
*** Mezzanine

The Opera reserves the right to set additional prices for events that are not mentioned the
Price List, as specified in Article 2.1.